Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a refund (minus shipping & handling). Please see below for details on restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Shop@lacovetednest.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Process

  1. Obtain Return Authorization: To initiate a return, kindly contact our customer service team with your order number, reason for the return, and any relevant photos if applicable. Our email is shop@lacovetednest.com.

  2. Prepare for Return: Items must be securely repackaged in their original packaging to ensure safe return shipping.

  3. Processing Time: Once your return is received and inspected at our warehouse, we will process your refund within 20 business days.


You can always contact us for any return questions at Shop@lacovetednest.com.

  • Return Shipping: Customers are responsible for the return shipping costs. Please ship the returned items back to our warehouse within 5 business days of receiving the return authorization.
  • We suggest adding insurance to your return shipment. If an item arrives back to us damaged, it is the customer’s responsibility to file a claim with the shipping carrier. We will assist you with any necessary documentation required for the claim. Please note that we cannot process a refund for items returned in damaged condition. The shipping carrier will be responsible for reimbursing you for the damaged item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We kindly ask that you inspect all items immediately upon delivery. Should you notice any discrepancies, such as damaged or incorrect items, we request that you notify us within 24 hours of receiving your order. Prompt communication allows us to swiftly address any issues and ensures that you are satisfied with your purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). All holiday items are non-returnable. Rugs are final sale. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made, made-to-order, special-order, or personalized items that were specifically created for you. Bulk orders are considered custom and therefore are not eligible for return.

  • Furniture pieces, due to their scale, handling requirements, and shipping constraints. Rugs.

  • Dinnerware, flatware, drinkware, serveware, cookware, and bakeware, as these are considered food-related items and, in adherence to health and safety standards.

  • Art pieces and vintage items, as these require special handling.

  • Final sale, clearance, and pre-order items, as specified at the time of purchase.

  • Swatches and samples.

  • Holiday Items including Paperwhites, Ornaments, Christmas Books, Christmas Linens, etc. 

  • Items that are missing their original packaging or are in a non-resalable condition.

Damaged Items

In the unfortunate event that you receive a damaged or incorrect item, please follow these steps:

  • Contact our customer service team within 24 hours of receipt with detailed photos of the product and its packaging.

  • Once your request is reviewed and approved, we will arrange for a replacement to be sent. Please note that we do not offer refunds or partial refunds for damaged or incorrect items.

Restocking Fee

All items are subject to a 20% restocking fee. If you are unsure if an item is subjected to a restocking fee before purchasing, please contact customer service.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Any items received damaged will not be eligible for a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please be advised that any applicable fees, including shipping and restocking charges, will be deducted from the total refund amount.


If more than 20 business days have passed since we’ve approved your return, please contact us at Shop@lacovetednest.com.

CANCELLATION POLICY

Cancellation Conditions

  • We understand that circumstances may change, and you may need to cancel an order. Orders can only be canceled within 24 hours of placement, provided that the order has not yet been processed. For special, custom, or made-to-order items, cancellations are only possible if production has not yet begun.

Cancellation Process

  1. Submit Cancellation Request: To request a cancellation, please send us your order number along with the reason for the cancellation at shop@lacovetednest.com.

  2. Eligibility Check: Once we receive your cancellation request, we will verify whether the order has been processed and is eligible for cancellation. If the cancellation is approved, a refund in the amount of items cancelled will be issued to the original payment method.